entrepreneur – Maroon Interactive

June 13, 2012

GM is pulling their Facebook ads – should you?

According to the Wall Street Journal, GM is all set to slash their $10m Facebook advertisement budget to $0. Why? According to the company, Facebook is a good platform for engaging their clients, but not an effective network for marketing the company’s vehicles. That sounds just about right – since the network was created to facilitate person-to-person connection and engagement.

Selling ads is a relatively new Facebook product. Now that the company is public, I expect it to grow and improve rapidly in order to satisfy shareholders. While the network is a vast database cataloguing the personal lives and preferences of over 3 billion users, Facebook has failed to provide marketers with the level of access and diversity of product that would deliver shared success from advertising.

So how would you know if Facebook is not a good place to spend your advertising dollars? Here are three things to consider:

1. Long-term ads perform better than short-term placements
There are a lot of people on Facebook, but they are not there to click on ads. It takes a long time for users to view and then click on an ad. The longer your campaign run-time, the better the results will be.

2. Awareness or action – there is a difference
What is the purpose of your campaign? Continue reading “GM is pulling their Facebook ads – should you?”

November 30, 2011

How YouTube Killed Klickable TV

It has only been 3 years since Klickable TV‘s Founders Roger Wu and Emily Gannett presented their great idea to the world – a user-friendly platform where users can add clickable hotspots to their videos regardless of where they were hosted. Sadly, today Roger Wu sent an email to Klickable’s beta subscribers saying that Klickable TV will soon be no more… unless some else decides to buy the site.

According to Wu –

“We have had offers to purchase the site / technology / users and are open to other offers and proposals from those of you that know the product the best. Therefore, if you are interested in the site and our users, please let me know as soon as possible.”

Klickable’s business model seemed pretty solid – the service was free but ran ads, subscribers can pay-up to run their own ads and more importantly access great analytics about their videos reach and impact to their bottom-line; they even had some big user endorsements from The Rachel Ray Show and Jay-Z’s Rocawear brand.

So what could be contributing to the demise of this little company with a great idea? If YouTube is a part of your social media marketing plan, you should thank Klickable for some of the great features YouTube now offer account holders. The truth is, as Klickable gained traction, market leader YouTube simply applied all of Klickable’s great ideas to their platform. As a result, YouTube account holders can now add captions, ads, and clickable links (that takes viewers from videos to any Website) to the videos they upload.

So why would anyone want to buy Klickable? Well, their application works on pretty much any platform – not just YouTube and let’s face it, you cant click on a link on your TV… at least not exactly.

We certainly hope you’ve been using some of cool features Klickable and YouTube have for marketers. Here’s to wishing the folks at Klickable continued success!

November 16, 2011

How to Use Twitter to Promote Events

Over 200 million folks use Twitter to keep up with brands, each other, snark, and a wide range of topics. Twitter is also great for promoting – and organizing events (as evidenced by TweetUps). Planning a conference, concert or a book signing? Adding Twitter to your marketing plan can help boost your guest list.

If you already have a presence on Twitter, here are three tips for using Twitter to get word out about your event (if you don’t have a Twitter presence, start here) –

1. Location, location, location – target your locals
Tweeting your event to the universe and hoping the right person will see it is not the way to go. Use hashtags to include your tweets in searches for your event’s city or venue. For example, if you are hosting an event at the 9:30 Club in Washington DC, your tweet could look something like this: “Who’s coming to the Thievery Corp show at the #930club? Tix still available. #WashingtonDC.”

2. Partnerships – friends influencing @friends
If your invited guests are using Twitter, partner with them to promote the event – the more popular they are, the better. Guests that have a strong following (speakers, musicians, authors etc.) can be great ambassadors for your event – get them to share details of the event via Twitter and their other networks. Got performers? Target their followers by mentioning them in your tweets – and don’t foget to use hastags.

3. Promo basics – what’s in your goodie bag?
It doesn’t matter what type of event you are tasked with promoting or where you’re promoting it; follow the basics! Give your prospects an incentive to attend your event – offer rewards for registering. Teasers are also great for building a buzz about your event. Tweet “behind the scenes” photos and video interviews so prospects can get a taste of what to expect.

Follow the steps above (that are appropriate for your event) and watch your conversion rate climb. Happy promoting!

September 21, 2011

Facebook Copies Twitter’s Real-Time Stream

Facebook may be the worlds largest social network, but the platform still needs great ideas to stay competitive . So where are they finding those ideas? Just about everywhere, including Twitter – their semi-competitor.

This week Facebook launched “Ticker”, their real-time activity stream that mirrors Twitter’s user experience. Ticker is located on the right-hand side of Facebook users profiles and displays friends activity in Twitter’s ticker style. When users hover over their friends’ activity, they are presented with the opportunity to view the full story or join a friend’s conversation as it happens.

The company launched this feature to give users a more complete picture of what their friends are doing in real-time. The Ticker includes live stories—things like status updates, friendships, photos, videos, links, likes and comments.

Hopefully this is not a feature users find annoying because you can’t close Ticker. Users can hide the ticker, make it smaller or control the length of the feature – but they can’t close it. They can also hide some stories that appear in the ticker which will be visible when viewing their own profiles, business pages or a friend’s profile.

Is this a great Facebook update for businesses?
This is great if you have a page on the network for promoting your business because every time your supporters interact with your page or apps, their friends will know and hopefully follow suit. Facebook Page Likes, App Share, App usage, and Sponsored Stories are all eligible to appear in Ticker for others to see. For example, if you developed a game app for Facebook to generate interest in your business or ideas, Apps can publish stories to announce that your subscribers are using or playing with your app (Ex: “Joe is playing Farmville”).

There are two valuable takeaways from all of this –
1. You’ve gotta keep innovating to stay relevant and competitive even if you are an industry leader.
2. It’s always okay to copy a good idea — the big guys do it all the time.

Never re-invent a wheel!

July 25, 2011

Say goodbye to e-blasts and hello to engagement

If you are sending “e-blasts” to your customers or supporters – please, stop doing it now. This outdated style of email marketing has the same results as fax broadcasts of press releases; your message is ending up in your recipient’s trash.

While email marketing is still an effective way to communicate with an audience, the one-way communication style of the “e-blast” is over. Messaging your subscribers today means doing more than sending emails with commands like “buy, buy”, “click, click”, or, “register now!” If you want to communicate with your subscribers effectively, think “engagement”.

Engaging your subscribers means looping them into a two- or multi-way communication versus subjecting them to one-way communication. The fact is, social media have raised the overall expectations of e-communications to this level. The prevalence of social networks and their popularity in comparison to Websites suggests that subscribers are more drawn to engagement and the communication arena where they are able to give feedback and participate.

E-blasts - do they work? — Example of an E-blast

Here are examples of steps you can take to make these three popular email marketing asks more appealing:

1. Donate. You’ve stated your worthy cause and have asked for a generous donation. Make it engaging by inviting your subscriber to join a community of volunteers, attend a Meetup in their area or present an opportunity for your would-be donors to get up close and personal with a beneficiary or your organization’s leadership. Even if most of your subscribers don’t take up the invitation to engage, the fact that you present this opportunity will help to legitimize your fund-raising effort.

2. Register. You’ve stated the what, where, when and have asked your recipient to “REGISTER NOW!” Make it engaging by inviting your subscribers to also meet other registrants in your organization’s social network on Facebook or elsewhere. Email solicitation for event registration typically have the recipient asking “is this worth my time and money?”, “will I know anyone there?” or “who’s going?”. Creating a social network around your event is a great way to create buzz and a community that will engage your subscribers – and hopefully motive them to register.

3. Buy. You’ve included a nice big picture of your product with an attractive sale price – and a big “Buy Now!” button. Make it engaging by including the opportunity to share or “Like” the product on Facebook and other networks and allow subscribers to share their thoughts, enthusiasm or questions about your product in their network of friends and family. This simple step could help promote your product further than you imagined.

A popular concern for marketers considering a more engaging e-communication strategy is negative feedback. But the best approach to managing negative sentiment is to create the space for it and be a part of the conversation. So say goodbye one-way communication via e-blasts, and hello to engagement and higher conversion rates!

May 17, 2011

How Realtime Tech Can Highlight and Fix Biz Failures; Bikeshare review

Capital Bikeshare in Realtime

One company that’s falling down on the job of using negative sentiments to improve its service is Capital Bikeshare in Washington DC. Subscribers to Capital Bikeshare’s service have access to 1,100 bicycles at 110 stations throughout the city. They pay an annual fee and can check out a bike for 30 minutes at a time – usually for short trips and errands around the city. If they keep the bike for longer, they pay a nominal fee.

Realtime #fail share
Bikeshare is a great idea – in fact, I’m a subscriber. But the service is plagued with negative sentiments from dissatisfied subscribers broadcasting their frustrations via twitter and other mobile applications. A survey of a few real-time search engines yielded the following negative sentiments:

Short supply of bikes at popular docking stations
Subscribers lucky enough to get a bike for their morning commutes can’t find a docking station when they arrive at their destinations in the busy business district
Subscribers unable to find a dock must pay to wait for one to open up (and bear the inconvenience of being late for appointments etc.)

Realtime #fail saves
It appears Capital Bikeshare has a social media strategy focused on promotion; the company uses Facebook and twitter to tout the service daily, and in April they joined LivingSocial to offer a generous discount on subscription which netted over 8,000 subscribers for their 1,100 bikeshare service. But a social media strategy that ignores real-time negative sentiments could ruin their brand.

Here are three ways Capital Bikeshare (CB) can use real-time technology to improve their business.

1. Real-time technology for customer service. Acknowledge and reply to customer complaints via twitter. Many tweets at the company complaining about empty docks and other issues go unanswered. Tweeting solutions and info about alternative docking stations is something the company should commit to especially in the mornings when subscribers use the service to get to work.

2. Real-time technology to anticipate service lapse. There are mobile applications that give users real-time information about bike and dock availability. Even so, load balancing is still a problem the company has not been able to solve. Investing in GPS tracking via mobile phones, bikes or fobs could help the company with load balancing – i.e. ensuring that enough bikes and empty docks are available where users need them.

3. Real-time info billboards – a partnership in the making? It’s difficult for riders to stop to check their mobile phones for information on available docs while riding. Will some innovative entrepreneur partner with CB to provide info billboards (or bike widgets) that re-directs bikers to empty docs before they spend 20 minutes biking around chasing empty docks?

Thanks to technology, businesses and organizations function in a real-time information environment. Feedback on your brand’s reach, influence and performance is broadcast across the globe 24-hours a day in an endless news cycle fueled by social media. Remaining competitive means using real-time technology to do more than promote your wares, cause or services. Negative sentiments should be a guide to service improvement for Capital Bikeshare and others.

May 9, 2011

Facebook ‘recommends you create a page instead’ of groups for businesses

“Should I create a Facebook page or group?” That’s a question interactive marketing professionals hear all the time. Well, Facebook just made answering that question easier by announcing they are archiving all Facebook groups created using the old group format (‘old’ meaning groups created before April 1, 2011). In fact, the company has flatly stated, “If you’ve been using your old group to promote your business, we recommend you create a page instead.”

According to Facebook, the archiving process will involve converting all old groups to the new group format–but without several key functions and content. For example, old groups will lose members and will not show ‘recent news’ or information about the group’s network and branding.

Here are three things you can do to avoid losing your community of supporters to Facebook’s archive:

Step 1. Upgrade to Facebook group 2.0. If your old group had a lot of activity, you should be able to upgrade to the new version of group; a notification above your group’s wall will allow you to activate the upgrade. Alas, if your group had a steady following but lacked activity, the next time you log in you’ll get a notice that says, “This group is scheduled to be archived.”If this happens you can do one of two things:

Get some activities going in your group – this might help recover the opportunity to ‘upgrade’ and save your group from being archived.
Jump to steps two and three below.

Step 2. Start the group-to-page migration. If you have been using a Facebook group for your business or organization, you’ll need to create a Facebook Page pronto – and start inviting your old group members to join your page. You won’t be able to interact with your old group members after Facebook archives your old group so you’ll need to act fast!

Step 3. Start a new group. If you have been using a Facebook group to keep up with friends and family, you’ll need to create a new group and re-invite your friends and family from the old group to join the new one. Facebook wants group managers to use this product to communicate with “…small groups of people in your life“, so don’t start a group if you expect a lot of members – start a page instead.

There are lots of cool features in the new Facebook group format; users will be able to post updates, questions, and photos, host group chats, create shared documents and schedule events — plus take advantage of new privacy settings.

March 9, 2011

Google Search Algorithm Updates-What’s New

If you’ve got a Website or any type of Web presence, search engine rankings should be important to you. Last week Google made some dramatic changes to their search algorithm which is changing the way search results are generated – and affecting companies that invest heavily in staying on top of rankings. According to the company –

Our goal is simple: to give people the most relevant answers to their queries as quickly as possible. This requires constant tuning of our algorithms, as new content—both good and bad—comes online all the time.
–Google

Here’s what’s in and what’s out with Google Search algorithm changes:

1. Websites with “better quality content” will move to the top of search rankings.
There is much contention about what constitutes “better quality content” or a “high-quality” Website. Google is describing this as original content and information such as research, in-depth reports and thoughtful analysis.

2. Users will get the “most relevant” answers to queries.
The most noticeable updates here are location-based results, and the increasing inclusion of “Real Time” results picked up from social media Websites such as Twitter and YouTube. Also, if you have the type of name that typically deliver porn sites when Googled, those types of results will now be pushed back to 2nd or 3rd page of results – bad news for those type of Websites, good news for you (if you are not in that type of business).

3. “Low quality sites” will be suppressed in search results.
This has caused uproar in the Web development and business community because Google used information from “Personal Blocklist “, a tool that works with their Chrome browser. This tool allowed Chrome users to rank and block sites they found sub-par or sites that promoted content they didn’t agree with. Although Google say they don’t rely totally on the results from Personal Blocklist, it’s still a factor in rankings.

4. Hacked Websites and domains responsible for spam are being eliminated from results.
‘SPAM’ in this instance means repeated “spammy words “, automated content, and Web sites with too many comments that originated from content authors. ‘Content farm’ Websites are taking the biggest hit with this update. According to CNN “..sites like Mahalo.com, Wisegeek.com, Ezinearticles.com… [are] among the biggest losers in the algorithm tweak. Google-generated traffic to each dropped more than 75%…” The bad news is that Google has not clarified why a hacked Website should be punished or how the site can get off the blacklist.

5. Copy-cat Websites will move to the bottom of the search results pile.
If you steal, borrow, take, liberate or copy content from other Websites – stop. Hire a copy writer and start over if you care about your Website’s place in search results. New changes to Google’s search algorithm are not kind to Websites mirror the content of other sites. See #1.

So what does this all mean? Content, my friends, is about to become king again!

March 5, 2011

How to Tweet

Twitter is a micro-blogging platform accessible via the Web and mobile phones. In just 140 characters or less, users can share thoughts, ideas, news, feedback, images, video and more. Twitter is also a searchable database of shared content and user generated ideas. It is a primary source for many realtime search engines and is useful for tracking trends and measuring sentiment about brands, events and topical issues as they occur. Continue reading “How to Tweet”

February 28, 2011

Free Apps? Good Idea!

There are apps for almost every interest and activity under the sun – apps for products, services, games, tips, guides, and apps for keeping up with social networks. It’s true that app developers are making lots of money selling apps – but business and organizations are doing just as well by giving away free applications they pay to develop.

Three reasons free apps can be great for your business or organization are –

Service. Make your customers or constituents happy by providing apps that meet their needs and they’ll do more than thank you for it. Not sure what that app might be? How about developing an app that reminds customers of appointments, birthdays, events or updates to your Website? You can also browse an app store for ideas.

Branding. Engaging apps are great for branding. Some of the most engaging apps are those that feature a game or enable social networking – or stuff that people spend a lot of time doing. Associating your brand with a game or a network could be a great way to keep customers thinking about your product or services.

Revenue. You can earn revenue from your free app through advertising. Most free apps pay for themselves by running ads from Google, AdMob or other networks. But best of all, a free app can bring customers to your business or engage constituents!

The fact is, people are more likely to try a great free app than one they have to pay for – consult with an interactive marketing expert to see which app could get your brand out there. Also, check out our our webcast of the recent Google Talks event, “The App Economy: How mobile developers attract users, win fans and make money.”