Bravo! Facebook is finally rolling out its comment reply feature to all pages. This feature is scheduled to go live site-wide on March 25th, 2013 and is expected to make the social network more interactive.
With this new feature, page followers can reply to comments made by other followers, and those replies will be shown below the comments so it’s clear who’s responding to which comment. The most active conversations are shown at the top, and comments marked as spam are moved to the bottom.
Page administrators can now reply to a specific comment by clicking Reply under someone else’s comment – a plus for those who use Facebook for customer service and support.
Enjoy – and remember to activate the feature on your page, just go to-
Thanks to Facebook, facial recognition technology is now a part of our everyday lives. Our subscription to being face-printed is almost seamless and without thought as we contribute to refining Facebook’s massive face-print database by uploading images to the social network and Instagram, then tagging the images with names of people we know. Marketers have not been left out of the fun. Businesses can now access face-print database systems procured by Facebook and some government agencies to target shoppers and offer them special deals when they walk into a store or are in close proximity.
Sponsored Stories is a great Facebook ad product– it allows businesses to publicize the fact that someone likes their page to that person’s friends and other Facebook users. And since peer influence is perhaps the most powerful marketing agent, this ad product has been a big hit for advertisers – but not so much for some Facebook users.
According to the Wall Street Journal, GM is all set to slash their $10m Facebook advertisement budget to $0. Why? According to the company, Facebook is a good platform for engaging their clients, but not an effective network for marketing the company’s vehicles. That sounds just about right – since the network was created to facilitate person-to-person connection and engagement.
Selling ads is a relatively new Facebook product. Now that the company is public, I expect it to grow and improve rapidly in order to satisfy shareholders. While the network is a vast database cataloguing the personal lives and preferences of over 3 billion users, Facebook has failed to provide marketers with the level of access and diversity of product that would deliver shared success from advertising.
So how would you know if Facebook is not a good place to spend your advertising dollars? Here are three things to consider:
1. Long-term ads perform better than short-term placements
There are a lot of people on Facebook, but they are not there to click on ads. It takes a long time for users to view and then click on an ad. The longer your campaign run-time, the better the results will be.
Your Facebook profile is about to undergo some heavy design changes – but don’t groan, the company did their research and this time they are confident you will like it 🙂
The new layout will be called Timeline and its focus will be you. According to Facebook’s own research, users spend more time looking at their own profile than they do anything else, so Timeline will be geared towards making your profile seem more interesting to it’s primary visitor.
Timeline will be more than just a new design, the layout will provide users with an overview of their life since they joined Facebook – possibly all the way to their birth.
Let’s take a look at a few of the design elements that will frame this experience –
A Biography Cover
The first thing visitors to your profile will see is your feature cover – since every biography has a nice cover, why shouldn’t yours? The cover will appear pretty large (see above) and can be uploaded or chosen from any of your photos. The downside is that it appears so large that finding your info will require a little searching. The upside is that if you click on the cover it retracts. If Facebook implement this type of cover for business Pages it will be a great billboard for advertising products and services!
Activity Log (i.e. Chapters)
You (and other visitors) will be able to scroll through your life and Facebook activities right up to when you were born! If you forgot to add some major life event such as: ‘lost a love one’, ‘acquired a pet’, ‘bought a house’, ‘lost weight’, ‘had surgery’, was ‘diagnosed with an illness’ or ‘changed your beliefs’ – there will be a feature that will allow you to update your timeline with this information. And if you forgot to mention that you were somewhere – your friends can now add that information (and more) to your timeline as well. The downside is that it’s a lot of information. The upside is that you will have access to this information and can remove (and sometimes delete) some of it from the timeline.
Highlighting Important Events
It will be easier for you to control who can see the things you share on your timeline – in just a few clicks you can select the audience for any post or updates you choose to share. The new layout will also allow you to ‘star’ or highlight stories you deem important (allowing them to display differently). The downside is that there will be a lot to learn but its mostly intuitive. The upside is that it will be easier for you to manage what your ‘friends’ see in your timeline going forward.
Facebook may be the worlds largest social network, but the platform still needs great ideas to stay competitive . So where are they finding those ideas? Just about everywhere, including Twitter – their semi-competitor.
This week Facebook launched “Ticker”, their real-time activity stream that mirrors Twitter’s user experience. Ticker is located on the right-hand side of Facebook users profiles and displays friends activity in Twitter’s ticker style. When users hover over their friends’ activity, they are presented with the opportunity to view the full story or join a friend’s conversation as it happens.
The company launched this feature to give users a more complete picture of what their friends are doing in real-time. The Ticker includes live stories—things like status updates, friendships, photos, videos, links, likes and comments.
Hopefully this is not a feature users find annoying because you can’t close Ticker. Users can hide the ticker, make it smaller or control the length of the feature – but they can’t close it. They can also hide some stories that appear in the ticker which will be visible when viewing their own profiles, business pages or a friend’s profile.
Is this a great Facebook update for businesses?
This is great if you have a page on the network for promoting your business because every time your supporters interact with your page or apps, their friends will know and hopefully follow suit. Facebook Page Likes, App Share, App usage, and Sponsored Stories are all eligible to appear in Ticker for others to see. For example, if you developed a game app for Facebook to generate interest in your business or ideas, Apps can publish stories to announce that your subscribers are using or playing with your app (Ex: “Joe is playing Farmville”).
There are two valuable takeaways from all of this –
1. You’ve gotta keep innovating to stay relevant and competitive even if you are an industry leader.
2. It’s always okay to copy a good idea — the big guys do it all the time.
If you are sending “e-blasts” to your customers or supporters – please, stop doing it now. This outdated style of email marketing has the same results as fax broadcasts of press releases; your message is ending up in your recipient’s trash.
While email marketing is still an effective way to communicate with an audience, the one-way communication style of the “e-blast” is over. Messaging your subscribers today means doing more than sending emails with commands like “buy, buy”, “click, click”, or, “register now!” If you want to communicate with your subscribers effectively, think “engagement”.
Engaging your subscribers means looping them into a two- or multi-way communication versus subjecting them to one-way communication. The fact is, social media have raised the overall expectations of e-communications to this level. The prevalence of social networks and their popularity in comparison to Websites suggests that subscribers are more drawn to engagement and the communication arena where they are able to give feedback and participate.
Here are examples of steps you can take to make these three popular email marketing asks more appealing:
1. Donate.You’ve stated your worthy cause and have asked for a generous donation. Make it engaging by inviting your subscriber to join a community of volunteers, attend a Meetup in their area or present an opportunity for your would-be donors to get up close and personal with a beneficiary or your organization’s leadership. Even if most of your subscribers don’t take up the invitation to engage, the fact that you present this opportunity will help to legitimize your fund-raising effort.
2. Register.You’ve stated the what, where, when and have asked your recipient to “REGISTER NOW!” Make it engaging by inviting your subscribers to also meet other registrants in your organization’s social network on Facebook or elsewhere. Email solicitation for event registration typically have the recipient asking “is this worth my time and money?”, “will I know anyone there?” or “who’s going?”. Creating a social network around your event is a great way to create buzz and a community that will engage your subscribers – and hopefully motive them to register.
3. Buy.You’ve included a nice big picture of your product with an attractive sale price – and a big “Buy Now!” button. Make it engaging by including the opportunity to share or “Like” the product on Facebook and other networks and allow subscribers to share their thoughts, enthusiasm or questions about your product in their network of friends and family. This simple step could help promote your product further than you imagined.
A popular concern for marketers considering a more engaging e-communication strategy is negative feedback. But the best approach to managing negative sentiment is to create the space for it and be a part of the conversation. So say goodbye one-way communication via e-blasts, and hello to engagement and higher conversion rates!
How Facebook used the rules of customer engagement to get users to embrace technology once regarded as creepy.
If you upload a series of photos to your Facebook profile, you’ll notice that some of them are pre-tagged with your friends’ names. This is because Facebook now uses face recognition technology and software to help reduce the time users spend tagging their uploaded pictures.
So how was Facebook able to deploy this technology once regarded as “creepy” with minimal outcry? They followed two cardinal rules of customer engagement –
1. Meet your customers’ needs: provide relevant enhancements.
When Facebook redesigned their users’ profile layout earlier this year, the photo gallery that now forms a banner at the top of user profiles made it easier to for users browse their friend’s photos – and encouraged users to upload their own. Face recognition technology became relevant to Facebook users because it simplified the image tagging process for users uploading lots of photos. As users accept or reject Facebook’s recommendations of pre-tagged images, they also help to refine the accuracy of the technology.
2. Honesty: allow customers to choose to engage your product enhancements.
Tricking your customers into using products and services they might otherwise decline is not cool. So Facebook allowed users to opt in – or out of being pre-tagged in their friend’s photos via the company’s face recognition technology*. If you are introducing an enhanced service that might compromise your customers’ privacy or raise damaging concerns, always allow customers to decline or embrace your services and honor their wishes.
Visit us next time to learn how face recognition technology can help boost the effectiveness of your marketing campaigns.
*Opt out of image pre-tagging via face recognition on Facebook by going to account –> privacy settings –> scroll down to “Things others share” –> Suggest photos of me to friends –> click [Edit Settings] –> Disable.